After installation, technical support, remote support and maintenance services are provided to keep systems running without interruption.
What this service includes
Remote support
Playback, device and access issues are first diagnosed remotely and resolved where possible.
On-site intervention
Repairs, replacements and technical work that must be done on site are planned and carried out.
Periodic maintenance
The working condition of devices, connections and system components is checked regularly.
Software and system updates
Required software updates and system checks are carried out so the systems stay current.
Services
Other services
Every step from discovery to technical support builds on the last. Explore the other stages of your project to see the full journey at a glance.
Needs Analysis
The project's intended use, application area and operational needs are assessed so that the most suitable solution structure can be defined.
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Project Planning
Screen layouts, hardware structure, software infrastructure and system architecture are planned specifically for the project.
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Hardware Procurement
Professional displays, LED screens, video wall systems, kiosks, touchscreens and other hardware suited to the project are selected from leading manufacturers in the industry and supplied according to project needs.
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Software and Integration
Content management, meeting-room reservation, corporate TV and other software solutions are configured in an integrated way with existing systems.
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Installation
Hardware installation, system configuration, testing and commissioning are completed so that the system is ready for use.
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Training
System administrators and relevant users are trained in content management, basic operation and system administration.
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A single point of contact from discovery through to technical support.